Privacy policy

Last Updated: September 28, 2026

At KnurlCo, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, purchase a customized product, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use and share it, how we protect it, and the choices available to you regarding your information.

1. Information We Collect

When you visit or use our website, we may collect information that you voluntarily provide to us, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Information provided when contacting customer support
  • Product preferences and selections
  • Customization information submitted for personalized products
  • Any text, color, Pantone reference, placement information, or other details you provide when customizing a product
  • Other information you choose to provide when using our website

When you place an order, payment information is processed through the payment providers available at checkout. KnurlCo does not intentionally store complete credit or debit card numbers on its own systems.

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website or source
  • General information about how you interact with our website

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.
  • Produce and fulfill customized or personalized products according to the information you provide.
  • Deliver products to you.
  • Process payments and transactions.
  • Send order confirmations and shipping updates.
  • Respond to customer service requests.
  • Communicate with you about your orders or inquiries.
  • Provide information regarding customization or production when necessary.
  • Maintain, operate, and improve our website.
  • Understand website usage and customer interactions.
  • Detect, prevent, and investigate fraudulent or unauthorized activity.
  • Protect the security and integrity of our website and services.
  • Comply with applicable legal and regulatory requirements.
  • Provide services and features that you request.

We use personal information for legitimate business purposes and as described in this Privacy Policy.

3. Payment Information

When you place an order through our website, payment information is processed securely through the payment services available at checkout.

Depending on the payment method selected, the applicable payment provider may collect and process payment information in accordance with its own privacy policy and terms.

KnurlCo does not intentionally store complete credit or debit card numbers on its own systems.

We may receive limited payment-related information, such as payment status, transaction information, or the payment method used, when necessary to process and manage your order.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and improve your browsing experience.

Cookies and similar technologies may be used to:

  • Keep items in your shopping cart.
  • Remember certain preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Support analytics and advertising activities where applicable.

You can adjust your browser settings to manage or disable cookies. Certain website features may not function properly if required cookies are disabled.

5. Information Sharing

We do not sell your personal information as part of our ordinary business operations.

We may share information with service providers and business partners when reasonably necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors
  • Shipping and delivery providers
  • Ecommerce and website service providers
  • Hosting and technical service providers
  • Analytics providers
  • Advertising service providers
  • Customer support and communication providers
  • Service providers involved in fulfilling customized products, where applicable

Information shared with these parties is limited to information reasonably necessary for them to provide their services or perform their business functions.

We may also disclose information when required by applicable law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, customers, website, or business.

6. Order, Shipping, and Customization Information

When you place an order, we use information such as your name, contact information, shipping address, and order details to process and deliver your purchase.

For customized or personalized products, we may also use the customization information you submit, such as custom text, placement instructions, belt color, Pantone references, and other selected specifications, to prepare and produce your order.

We may provide necessary order and shipping information to shipping and delivery providers so that your order can be delivered successfully.

We may also provide necessary customization or order information to service providers involved in fulfilling a customized product when required to complete your order.

7. Marketing Communications

If you choose to receive marketing communications from KnurlCo, we may use your email address or other contact information to send promotional messages, product updates, or other information about our products and services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Transactional communications, including order confirmations, shipping updates, account-related messages, and customer service communications, may still be sent when necessary to complete or manage your order.

8. Third-Party Services

Our website may use third-party services that collect or process information on our behalf or independently.

These services may include ecommerce, payment processing, shipping, analytics, advertising, customer support, hosting, and other website-related services.

Third-party providers may have their own privacy policies governing their collection, use, and processing of information.

We encourage you to review the privacy policies and terms of any third-party services you use through our website.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Producing customized products
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal and regulatory obligations

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate and permitted by applicable law.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your personal information is collected, used, or shared.
  • Opt out of certain marketing communications.
  • Exercise other privacy rights provided by applicable law.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website is not intended for children under the age at which applicable law permits them to provide personal information without the required parental consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

13. International Visitors

KnurlCo currently ships orders within the United States only.

If you access our website from outside the United States, information you provide may nevertheless be processed in the United States or in other locations where KnurlCo or its service providers operate.

Those locations may have data protection laws that differ from the laws in your country or region.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, information practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Trade Name: KnurlCo

Address: 1467 NW 24th St, Miami, FL 33142, United States

Email: support@knurlco.com

Phone: +1 (747) 352-1269