Shipping policy
Last Updated: September 28, 2026
At KnurlCo, we are committed to processing and delivering your lifting belt order as efficiently as possible. This Shipping Policy explains where we ship, available shipping options, order processing times, delivery estimates, tracking, and other shipping-related information.
1. Shipping Locations
KnurlCo currently ships orders within the United States only.
We do not currently ship orders to destinations outside the United States.
2. Free Standard Shipping
Free standard shipping is available on KnurlCo orders shipped within the United States.
There are no additional standard shipping charges for eligible U.S. orders.
If a different shipping option is offered at checkout, any applicable charge will be clearly displayed before you complete your purchase.
3. Order Processing
Standard orders are generally processed within 1–2 business days after the order has been successfully placed.
Business days are Monday through Friday, excluding applicable U.S. holidays.
Processing time begins after the order has been successfully submitted and payment has been authorized.
Certain orders may require additional processing time due to circumstances such as unusually high order volumes, inventory availability, personalization requirements, or other circumstances outside our reasonable control.
Custom and Personalized Orders
Certain KnurlCo products allow customers to personalize their lifting belt, including options such as custom text, text placement, belt color, Pantone color selection, or other customization options described on the applicable product page.
Because customized products require additional preparation and production, custom and personalized orders generally require 4–6 business days for customization and production before they are shipped.
After customization and production are completed, the order is shipped using our standard shipping service. Standard delivery is generally expected within 3–7 business days after shipment.
Therefore, the estimated total timeframe for a customized or personalized order is generally 7–13 business days from the date the order is successfully placed, excluding weekends, U.S. holidays, and circumstances outside our reasonable control.
Customers should review the applicable product page for any product-specific customization instructions or processing information before completing their purchase.
4. Delivery Time
After an order has been processed and shipped, standard delivery is generally expected within 3–7 business days within the United States.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, order volume, and other circumstances outside our reasonable control.
For customized products, the applicable customization or production time should be added to the standard shipping timeframe when estimating the total time before delivery.
5. Shipping Carriers
KnurlCo may ship orders using reputable shipping carriers, including:
- USPS
- UPS
The carrier used for an order may vary depending on the shipping destination and other fulfillment considerations.
6. Order Tracking
When tracking information is available, we will provide it through the contact information associated with your order.
Once an order has been handed over to the shipping carrier, tracking updates and delivery information are generally provided by the applicable carrier.
Customers should use the tracking information provided to monitor the progress of their shipment.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at support@knurlco.com.
We will make reasonable efforts to assist with address corrections before an order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
8. Delayed or Lost Packages
KnurlCo works with shipping carriers to deliver orders within the applicable estimated timeframe. However, carrier delays may occur due to circumstances outside our reasonable control.
If your package appears to be delayed or has not arrived within the expected delivery period, please contact us at support@knurlco.com so we can assist you.
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the applicable carrier.
You may also contact KnurlCo for assistance.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged product
- Clear photographs of the shipping package and packaging, if applicable
We will review the information and work with you to determine an appropriate resolution in accordance with our Return & Refund Policy.
10. Undeliverable or Returned Packages
If a package is returned to KnurlCo because of an incorrect or incomplete shipping address, refusal of delivery, or another issue caused by the recipient, please contact us at support@knurlco.com.
Additional shipping arrangements may be required before an order can be shipped again.
Any applicable additional shipping costs will be communicated to the customer before the order is reshipped.
11. Estimated Delivery Timeframe
For standard, non-customized orders, the general estimated timeframe is:
Order processing: 1–2 business days (Monday- Friday)
Standard shipping: 3–7 business days (Monday- Friday)
Estimated total: 4–9 business days (Monday- Friday)
For customized or personalized orders:
Customization and production: 4–6 business days (Monday- Friday)
Standard shipping: 3–7 business days (Monday- Friday)
Estimated total: 7–13 business days (Monday- Friday)
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to the shipping destination, carrier operations, holidays, weather, order volume, or other circumstances outside our reasonable control.
The applicable customization and production timeframe should be considered before placing an order for a personalized product.
12. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Trade Name: KnurlCo
Address: 1467 NW 24th St, Miami, FL 33142, United States
Email: support@knurlco.com
Phone: +1 (747) 352-1269