Terms of service

Last Updated: September 28, 2026

Welcome to KnurlCo. These Terms of Service govern your use of the KnurlCo website and your purchase of products through our online store.

By accessing or using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About KnurlCo

This website is operated under the trade name KnurlCo.

Trade Name: KnurlCo

Address: 1467 NW 24th St, Miami, FL 33142, United States

Email: support@knurlco.com

Phone: +1 (747) 352-1269

KnurlCo sells lifting belts and related products through its online store, including standard and customizable or personalized lifting belts.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you use our website on behalf of another person or organization, you confirm that you have the authority to accept these Terms of Service on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, materials, prices, availability, and other product information displayed on our website are accurate and up to date.

Colors may appear slightly different depending on your device, monitor, browser, or display settings.

Please carefully review the applicable product description, available sizes, specifications, customization options, pricing, and other product information before placing an order.

If we discover an error in product information, availability, or pricing, we may correct the information and, where appropriate, contact you regarding an affected order.

4. Custom and Personalized Products

Certain KnurlCo products may be customized according to options offered on the applicable product page.

Customization options may include:

Custom text
Text placement
Belt color
Pantone color selection
Other customization options specifically described on the product page

Customized products generally require 4–6 business days for customization and production before shipment.

Customers are responsible for carefully reviewing all customization information before submitting an order, including text, spelling, placement, size, color, Pantone reference, and other selected specifications.

KnurlCo is not responsible for errors or inaccuracies in customization information supplied by the customer.

If KnurlCo provides a proof, preview, or confirmation for customer approval before production, the customer is responsible for reviewing it carefully and notifying KnurlCo of any necessary corrections before approving production.

Once customization or production has begun, changes to the customization information may not be possible.

If KnurlCo makes an error in producing a customized product that differs from the customization information properly submitted and accepted for the order, please contact us so that we can review the issue and provide an appropriate resolution.

5. Product Availability

Product availability is subject to change.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order is placed, we will contact you and may offer an appropriate alternative or issue a refund for the unavailable product.

6. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the products included in your order.

After placing an order, you may receive an order confirmation by email. An order confirmation confirms that we have received your order request but does not necessarily mean that the order has been accepted, processed, or shipped.

KnurlCo reserves the right to refuse or cancel an order when reasonably necessary, including in circumstances involving:

Product availability issues.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized transactions.
Errors in order information.
Inability to fulfill or ship an order.
Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the canceled order.

7. Pricing

Product prices displayed on our website are shown in the applicable currency at checkout.

We make reasonable efforts to ensure that pricing information is accurate. However, occasional pricing or technical errors may occur.

If an obvious pricing error affects an order, we may contact you before processing the order to confirm whether you would like to proceed at the correct price or receive a cancellation and refund.

Any applicable product customization charges or other mandatory charges will be presented as part of the applicable purchase process.

8. Payment

We accept the payment methods made available at checkout.

Payment transactions are processed through the applicable payment provider.

You confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We may decline or cancel an order if a payment cannot be successfully authorized or if a transaction is reasonably suspected to be unauthorized or fraudulent.

9. Shipping and Delivery

Orders are shipped according to the shipping options and estimated delivery information provided on our website or at checkout.

Standard, non-customized orders generally require 1–2 business days for processing, followed by approximately 3–7 business days for standard delivery.

Customized or personalized orders generally require 4–6 business days for customization and production, followed by approximately 3–7 business days for standard delivery.

Delivery estimates are estimates only and are not guaranteed delivery dates. Delivery may be affected by carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

For complete information about processing times, shipping locations, shipping methods, and delivery estimates, please review our Shipping Policy.

10. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, exchanges, and replacements.

Standard, non-customized products may be eligible for return within the applicable return period if they satisfy the requirements of our Return & Refund Policy.

Custom and personalized products are not eligible for returns or exchanges due to change of mind, incorrect size selection, personal preference, or customer-provided customization errors.

Custom and personalized products may remain eligible for a replacement, refund, or other appropriate resolution when the product is defective, damaged, incorrectly supplied, or incorrectly produced due to an error by KnurlCo.

Please review the complete Return & Refund Policy before purchasing.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@knurlco.com.

For standard orders, we will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

For custom and personalized orders, customization and production generally require 4–6 business days. Customers should contact us immediately if they need to request a cancellation.

Once customization or production has begun, cancellation may no longer be possible.

If an order can no longer be cancelled, any applicable return rights will be determined under our Return & Refund Policy.

12. Customer-Provided Information and Customization

When purchasing a customized product, you are responsible for ensuring that information and materials you submit to KnurlCo are accurate and appropriate for use in fulfilling your order.

You should not submit content that is unlawful, fraudulent, defamatory, infringing, or otherwise violates the rights of another person or organization.

KnurlCo may decline to produce a customization request that we reasonably believe cannot be fulfilled or may violate applicable law or the rights of others.

If we cannot reasonably fulfill a customization request, we may contact you to discuss an alternative or, where appropriate, cancel and refund the affected order.

13. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Introduce malicious software, viruses, or harmful code.
Copy, reproduce, or exploit website content without permission.
Use automated systems to improperly access or collect information from the website.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, website, or systems.

14. Intellectual Property

Unless otherwise stated, content available on the KnurlCo website, including text, product descriptions, graphics, photographs, logos, designs, and other materials, is owned by or licensed to KnurlCo and is protected by applicable intellectual property laws.

You may use the website and its content for personal, non-commercial purposes related to shopping with KnurlCo.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

15. User Communications

If you contact us through email, forms, or other communication channels, you agree that the information you provide is accurate and does not knowingly violate applicable laws or the rights of others.

We may use information you provide to respond to your request, provide customer support, process your order, and manage our relationship with you in accordance with our Privacy Policy.

16. Third-Party Services and Links

Our website may contain links to or integrations with third-party services.

Third-party services operate independently and may have their own terms, conditions, and privacy policies.

KnurlCo is not responsible for the content, availability, policies, or practices of third-party websites or services that we do not control.

17. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, KnurlCo will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms of Service limits liability where applicable law does not permit such limitation.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold KnurlCo harmless from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms of Service or your unlawful use of our website.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service to the extent permitted by applicable law.

21. Governing Law

These Terms of Service are governed by the laws applicable in the State of Florida, United States, except to the extent that applicable consumer protection laws require otherwise.

Nothing in these Terms of Service is intended to deprive consumers of rights or protections that cannot legally be waived under applicable law.

22. Contact Us

If you have questions about these Terms of Service, please contact us: