Refund policy

Last Updated: September 28, 2026

At KnurlCo, we want you to be satisfied with your purchase. This Return & Refund Policy explains the return, refund, exchange, cancellation, and replacement terms applicable to standard and custom or personalized lifting belts purchased through KnurlCo.

1. Standard Product Returns

Eligible standard, non-customized lifting belts may be returned within 30 days of the date the order was delivered, subject to the requirements in this policy.

To request a return, please contact us within the applicable 30-day return period and receive return instructions before sending the product back.

2. Return Eligibility for Standard Products

To be eligible for a return, a standard, non-customized lifting belt must:

Be unused and in resalable condition.
Not have been worn for training or competition.
Not show signs of use, sweat, stains, odors, scratches, bending, or other damage.
Be returned with its original packaging, where applicable.
Include all original accessories and components included with the order.
Include the order number or other valid proof of purchase.

We reserve the right to refuse a return if the product has been used, damaged, altered, or returned without prior authorization.

3. Custom and Personalized Products

Certain KnurlCo products allow customers to personalize their lifting belt, including options such as:

Custom text
Text placement
Belt color
Pantone color selection
Other customization options specifically offered on the applicable product page

Because these products are customized according to the customer's selections and require additional production work, custom and personalized products are not eligible for returns, refunds, or exchanges due to change of mind, incorrect size selection, personal preference, or other reasons unrelated to a product defect or an error by KnurlCo.

This restriction applies even if the customized product is unused.

Customers are responsible for carefully reviewing their selected size, customization information, text, placement, color, Pantone reference, and other submitted information before completing their purchase.

4. Customer-Submitted Customization Errors

KnurlCo is not responsible for errors in customization information submitted by the customer, including incorrect:

Text or spelling
Text placement
Size selection
Color selection
Pantone reference
Other customization information provided by the customer

Customers should carefully review all customization information before submitting their order.

If KnurlCo provides a proof or confirmation for customer approval before production, the customer is responsible for reviewing that information and notifying us of any necessary corrections before approving production.

5. Defective, Damaged, or Incorrect Products

Custom and standard products remain eligible for assistance when the issue is caused by a product defect, shipping damage, or an error made by KnurlCo.

If your order arrives defective or damaged, or you receive an incorrect product, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the product and the issue.
Photographs of the shipping packaging if the product was damaged during delivery.

After reviewing the issue, KnurlCo may provide a replacement, exchange, repair, or refund, as appropriate.

If the issue is confirmed to be a product defect, shipping damage, or an error made by KnurlCo, we will cover the reasonable return shipping cost.

For a custom or personalized product, if KnurlCo made an error in producing the product that differs from the customization information properly submitted and accepted for the order, we will work with the customer to provide an appropriate resolution.

6. Used Lifting Belts

For hygiene, safety, and product-condition reasons, we do not accept returns of lifting belts that have been used for training or competition.

This restriction does not limit a customer's rights regarding a defective, damaged, or incorrectly supplied product. If you believe there is a defect or that KnurlCo sent an incorrect product, please contact us so we can review the issue.

Please make sure you have selected the appropriate size and product before using your lifting belt.

7. Standard Products — Change of Mind

If you change your mind, select the wrong size, or no longer need a standard, non-customized lifting belt, you may request a return within 30 days of delivery, provided the product meets all applicable return requirements.

For these returns:

The product must be unused and in resalable condition.
The customer is responsible for the return shipping cost.
Original shipping charges, if any, are non-refundable.

Custom and personalized products are excluded from change-of-mind and wrong-size returns as described in Section 3.

8. How to Request a Return or Report an Issue

To request a return for an eligible standard product or report a defect, damage, or incorrect product, contact us at:

Email: support@knurlco.com

Please include:

Your full name.
Order number.
Product involved.
Reason for the return or issue.
Photos, if applicable.

Please do not send a product back until our support team has provided return instructions.

9. Return Shipping

For eligible standard-product returns due to change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping cost.

If a product is defective, damaged during delivery, or KnurlCo sent the wrong product, KnurlCo will cover the reasonable return shipping cost after the issue has been verified.

Customers are responsible for packaging returned products securely to help prevent damage during transit.

10. Inspection of Returned Products

Once we receive an eligible returned product, we will inspect it to confirm that it meets the applicable return requirements.

If the product has been used, damaged, altered, or is missing required components, it may not qualify for a refund.

Custom and personalized products are not eligible for ordinary returns based on change of mind, incorrect size, or customer preference, regardless of whether the product is unused.

11. Refunds

Once an eligible return has been received and approved, we will issue the applicable refund to the original payment method.

Refunds are generally processed within 10 business days after the returned product has been inspected and approved.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Where a refund is approved for a defective, damaged, or incorrectly supplied custom product, the applicable refund will be processed after the issue has been reviewed.

12. Exchanges

Standard, non-customized lifting belts may be eligible for an exchange for another available size or product, subject to product availability and the applicable return requirements.

Custom and personalized lifting belts are not eligible for exchanges due to change of mind, incorrect size selection, or customer preference.

If a custom product is defective, damaged, or incorrectly produced or supplied by KnurlCo, please contact us so we can determine an appropriate replacement or other resolution.

13. Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@knurlco.com.

Standard Orders

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, an eligible standard product may be returned after delivery in accordance with this policy.

Custom and Personalized Orders

Custom and personalized products require 4–6 business days for customization and production.

Because production is performed according to the customer's submitted customization information, cancellation requests for custom orders should be submitted as soon as possible.

Once customization or production has begun, cancellation may no longer be possible.

If a custom order can no longer be cancelled because customization or production has begun, the product will remain subject to the custom-product return restrictions described in this policy.

14. Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or product issues, please contact us:

Trade Name: KnurlCo

Address: 1467 NW 24th St, Miami, FL 33142, United States